TPM Not Recognized in EMBASSY Security Center

Problem:

EMBASSY Security Center does not recognize the Trusted Platform Module (TPM) as On and Activated. The TPM is required to be On and Owned to use Private Information Manager (PIM) and Document Manager.

Solution:

Please check the following:

Ensure that the TPM is both On and Enabled in the BIOS.
Open the Device Manager and make sure the TPM driver is installed and working properly.
Open your Services, and find a service called NTRU TSS. If present, please be sure it is started with a Startup Type is set to Automatic. In addition, please note the version number.

If these are both the TPM and NTRU TSS are installed and working properly, please check for LOCK files and delete any if found in the following locations:

XP

C:\Documents and Settings\\Local Settings\Application Data\NTRU Cryptosystems\TSS\user_keys.keys.lock
C:\Documents and Settings\NetworkService\Local Settings\Application Data\NTRU CryptoSystems\Key_registry.dat.lock

Vista & Windows 7

C:\Users\\AppData\Local\NTRU Cryptosystems\TSS\user_keys.keys.lock
C:\Windows\ServiceProfiles\NetworkService\AppData\Local\NTRU Cryptosystems\Key_Registry.dat.lock

If no LOCK files were present, we may need to move some files around. First, we will replace the tsp1.dll file:

Go to C:\Program Files\NTRU Cryptosystems\NTRU TCG Software Stack\bin
Copy the tsp1.dll file
Next go to C:\Windows\System32, find the old tsp1.dll file, and rename it tsp1.old.dll
Paste the new tsp1.dll file (one from the bin folder)
Now restart your machine and open Embassy Security Center to see if the TPM is listed as enabled.

If it is still not being read as enabled, we will need to move over another file:

Go to Program Files\Wave Systems Corp\Common\NTRU12
Copy the file tcg15.dll
Next go back to C:\Windows\System32
Place the new tcg15.dll file into the System32 folder
When prompted to overwrite the file, select Yes.
Now restart your machine once more and open Embassy Security Center to see if the TPM is listed as enabled.

If none of the above corrects the issue, please contact Wave Customer Support and we will continue troubleshooting your issue.

Article ID: ESC-029
Last Reviewed: March 23, 2010